Shipping and Delivery Policy – Party Shop

Shipping Carriers

Party Shop works with several shipping carriers, including Canada Post, UPS, and Purolator, to offer the best available shipping options based on your delivery address and the characteristics of your order.

Available shipping methods, applicable fees, and estimated delivery times are displayed at checkout once you enter your shipping address.

Order Processing and Delivery Times

Delivery times vary depending on the destination, shipping carrier, and service selected.

Estimated delivery times displayed at checkout are provided by the shipping carriers and are for reference purposes only.

While we make every effort to prepare and ship orders as quickly as possible, delays beyond our control may occur, particularly during busy seasons such as Halloween.

Delivery times are not guaranteed, unless a specific delivery guarantee is expressly offered, and subject to applicable consumer protection laws.

If you experience a significant delay or delivery issue, please contact our customer service team for assistance.

Out-of-Stock Products

Although we make every effort to keep our inventory accurate and up to date, an ordered item may occasionally become unavailable.

If this happens, our team will contact you as soon as possible to offer an appropriate solution, including:

• A replacement product, with your approval.

• A refund for the unavailable item.

Additional Shipping Fees

Certain products or shipping destinations may require additional shipping charges, including:

• Deliveries to remote areas.

• Heavy packages (balloon weights, table cover rolls, etc.).

• Oversized or bulky packages (piñatas, large decorations, oversized accessories).

• Expedited, express, or priority shipping services.

If additional shipping charges are required after your order has been placed, our team will contact you before shipment to explain the available options.

No additional charges will be applied without your prior authorization. If an agreement cannot be reached, an appropriate solution will be offered in accordance with applicable laws.

International Orders and Customs Fees

For orders shipped outside Canada, including to the United States, customs duties, import taxes, or brokerage fees may apply.

When these charges are not already included in the amount paid at checkout, they may be collected upon delivery by the shipping carrier or customs authorities.

These charges are generally the responsibility of the recipient, subject to applicable laws and the terms disclosed at the time of purchase.

Party Shop does not determine the amounts charged by customs authorities.

Balloon Shipping

All balloons shipped through standard shipping carriers are delivered uninflated to help preserve their quality and condition during transportation.

Air-filled or helium-filled balloons may be available through our local delivery service, depending on availability.

Local Balloon Delivery

Party Shop offers local balloon delivery services in designated areas near our Sainte-Catherine and Sherbrooke stores.

• A minimum order of $75 before taxes is required to qualify for local delivery.

• Delivery fees apply based on the destination and the characteristics of the order.

• Delivery time slots and service availability may vary depending on the time of year.

Please contact our team directly to confirm delivery availability and applicable rates.

Balloon Bouquets and Arrangement Availability

Photos of balloon bouquets, arrangements, and decorations displayed on our website are provided for illustrative purposes.

Colors, balloon styles, and accessories may vary depending on product availability.

If a significant substitution or modification is required, our team will contact you to offer an appropriate solution.

Contact Us

Party Shop

5244 Route 132
Sainte-Catherine, Quebec, Canada
J5C 1L8

Phone: 450-638-7779
Email: info@party-shop.com

Thank you for choosing Party Shop. We are committed to providing you with a pleasant shopping experience and reliable delivery service.