Refund policy

Return and Refund Policy – Party Shop

At Party Shop, we want you to be completely satisfied with your purchases. We accept eligible return or exchange requests within 7 days of receiving your order, subject to the conditions outlined below.

🎃 Special Halloween Policy – Final Sales Starting October 18, 2026

Effective October 18, 2026, all purchases of items from our Halloween collection will be considered FINAL SALE, including:

  • Costumes and costume accessories

  • Halloween accessories

  • Halloween decorations

  • All other products in our Halloween collection

No returns, exchanges, or refunds will be accepted for these items, whether purchased online or in-store, except as required by applicable law.

We strongly encourage customers to carefully review product sizes, descriptions, and specifications before completing their purchases.

General Return Conditions

To qualify for a return or exchange, an item must:

  • Be new, unused, unworn, and undamaged.

  • Be in its original, unopened packaging with all accessories included.

  • Be accompanied by proof of purchase.

  • Have a return request submitted within 7 days of receipt.

  • Receive prior approval from our customer service team.

Items returned for a refund are subject to a 10% restocking fee. No restocking fee applies to eligible exchanges.

Return shipping costs and original shipping fees are the customer's responsibility and are non-refundable, except where required by law or when an error is attributable to Party Shop.

Final Sale Items

For hygiene, safety, or product-specific reasons, the following items are considered final sale:

  • Masks

  • Makeup

  • Wigs

  • Prosthetics

  • Costume teeth and fangs

  • Hats

  • False eyelashes

  • Stockings, tights, tutus, crinolines, and underwear

  • Contact lenses

  • Pet costumes

  • Discounted or clearance items

  • Smoke bombs and smoke-effect products

These items cannot be returned or exchanged due to a change of mind, except as required by applicable law.

Defective, Damaged, or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us as soon as possible and provide:

  • Your order number

  • A description of the issue

  • Photos of the product, if available

Our team will review your request and offer an appropriate solution, which may include a replacement, exchange, or refund.

If a return is required due to an error made by Party Shop or a defective product, applicable return shipping costs will be covered by our company.

All consumer rights and remedies provided by applicable laws remain in effect, including for final sale items.

Return and Refund Process

All returns must be approved in advance by our customer service team.

Items must be returned with all original components and packaging, in accordance with our return eligibility requirements.

Party Shop reserves the right to refuse returns that do not meet the applicable conditions, subject to legal obligations.

Once the returned package has been received and inspected, eligible refunds will be issued to the original payment method.

Refund processing may take 1 to 10 business days, plus any additional processing time required by your financial institution.

Party Shop is not responsible for return packages lost during transit, subject to applicable laws. We strongly recommend using a shipping service that provides tracking and delivery confirmation.

Shipping and Delivery

Customers are responsible for ensuring that the shipping address provided is complete and accurate.

Additional fees resulting from an incorrect address, a refused shipment, or an unclaimed package may be charged to the customer, in accordance with applicable laws.

Delivery times are estimates and may vary depending on the time of year and shipping carriers, including Canada Post and UPS.

If you experience a shipping delay or delivery issue, please contact our customer service team so we can assist you.

Contact Us

Party Shop

5244 Route 132
Sainte-Catherine, Quebec, Canada
J5C 1L8

Phone: 450-638-7779
Email: info@party-shop.com

Thank you for your understanding and for choosing Party Shop. These policies help us provide fair and efficient service to all our customers.